Terms and Conditions
Welcome to chakra-view.com. This website (the “website”) is managed by Chakra-View L.L.C-FZ (“we” or “us”) as a service to our customers.
Acceptance of Terms and Conditions, amendment and termination.
2.1 By using this website, you are unconditionally agreeing to these terms and conditions as amended from time to time (“Terms and Conditions”).
2.2. You may terminate these Terms and Conditions at any time, provided that you discontinue any further use of this website. We may terminate these Terms and Conditions at any time, with or without notice to you and without any liability to you.
2.3 Our right to use any feedback provided by you will survive any termination of these Terms and Conditions.
2.4 Any termination of these Terms and Conditions will not terminate your obligation to pay for products already ordered from the website, or affect any liability that may have already arisen under these Terms and Conditions.
Our Service
Our website, and the services provided to you through it, are provided on an "as is" basis. We may, at any time and without any notice or liability to you, modify or discontinue this website.
Registration
In order to use this website, you must be at least 21 years of age and capable of forming a legally binding contract, and you must register and provide accurate information when requested.
If you use this website from outside the United Arab Emirates, you are responsible for compliance with any applicable local laws.
Privacy & Safety
Registration data and other personally identifiable information that we may collect or which you provide to us is subject to the terms of our “Privacy Policy”. By using the website, you accept the Privacy Policy. Before registering, please review the Privacy Policy to ensure you understand its terms.
Your Conduct
6.1. You are responsible for maintaining the confidentiality of your account and password for this website and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
6.2. You must not:
a)Provide any content on the website (or otherwise use the website to do anything) that may be unlawful, harmful, abusive, tortious, defamatory, threatening or offensive;
b)Impersonate or misrepresent your association with any person or entity, or forge or otherwise seek to conceal or misrepresent the origin of any content provided by you;
c)Collect or harvest any data about other users;
d)Use this website to engage in any unauthorized advertising;
e)Violate the security of the website, including, without limitation, attempting to probe or test its security, using another’s account, or attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the website, overloading, flooding, spamming, mail bombing or crashing; or
f)Use any credit or debit card that does not belong to you to purchase any product.
7. Third Party Websites, Products, Advertising and Services
As a convenience we may include links on this website to other websites or material. Goods and services of third parties may also be advertised and/or made available on or through this website. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. We are not liable for or responsible in any manner for any of your dealings or interaction with third parties, nor for your accessing of any third party website.
Intellectual Property
8.1. Unless otherwise noted, we own or are the licensee of all intellectual property in and to the website and its contents.
8.2. We and our licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which comprise or appear on this website. Access to this website does not confer and shall not be considered as conferring upon anyone any license to our or any third party's intellectual property rights. Any use of this website or its contents, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or re-post anything on or from this website for any purpose.
Ordering Products
9.1. Before placing an order for a product through the website, you must check the product description carefully. By placing an order for a product, you agree to be bound by any conditions of sale included in the item's description.
9.2. The product details, information, ingredients, nutritional guides and dietary/allergy advice may change from time to time. Therefore, you should read the label on the products you purchase before use, rather than relying on any information provided on the website.
10. Product Pricing and Payment
10.1. Errors may occur in the process of providing product and pricing information on the website. We cannot confirm the price of a product until after ordering. If a product is listed at an incorrect price or with incorrect information, we have the right, at our sole discretion, to either contact you for instructions or cancel your order and notify you of such cancellation.
10.2. If the Website accepts your order, the amount of the order will be debited to your credit/debit card account and notified to you by email. The payment may be processed prior to our dispatch of the order. If we have to cancel the order after we have processed the payment, the amount of the payment will be reversed back to your credit/debit card account.
10.3. For various reasons, online prices will not always be the same as in-store prices.
10.4. The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.
10.5. There may be charges for minimum order and an extra amount will be charged for cash-on-delivery.
Availability of Products
11.1. All products advertised are subject to availability or while stocks last (as may be applicable).
11.2. In the interests of all our customers, we may place restrictions on bulk buying of some products. These restrictions may apply to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/or shipping address. We also reserve the right to prohibit sales to dealers and resellers.
Order Acceptance
12.1. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason whatsoever (including, for example, quantity limitations, errors in product descriptions or pricing information, or problems identified by our credit and fraud team). Additional verifications or information may be requested before accepting any order.
12.2. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
Delivery
13.1. Delivery will be made to the address specified in your order. At the point of delivery, you will need to verify your identity by producing an original labour card, passport, driving license, National ID or Free Zone ID.
13.3. While we make considerable effort to deliver all products within 2 to 5 days of the date of the order, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
13.4 Once the order leaves our logistics center, you will be notified and it is your responsibility to ensure that you are present at the delivery address at the time of delivery. If the address you provided is incorrect, or if delivery cannot be completed, you will be charged an additional surcharge.
Returns Policy
We want you to be happy with any product you purchase from www.chakra-view.com and we have developed this refund and exchange policy to make it as easy as possible for you to return or exchange product or to obtain a refund in the appropriate circumstances.
1. DEFECTIVE PRODUCTS
What is a defective product?
A product is defective if:
a) It is not what you ordered;
b) It is past its expiry date;
c) It is spoiled; or
d) It contains foreign bodies.
Can I return a defective product?
Yes, you may return a defective product. We will send you a replacement item or issue you a full refund.
How do I return a defective product?
Please contact us on sales@chakra-view.com, to let us know you have received a defective product and advise whether you wish to receive a replacement item or a refund. We will then arrange a courier to collect the defective item from you. You must return the item together with any promotional or free items that came with the item and all outer and inner packaging and labels that came with the item. Once we confirm that the item is defective, we will send you a replacement, or process a refund of both the item price and the delivery charges, whichever option you have chosen. Where your delivery was of more than one item, and you are keeping some of the items, you will be refunded a proportionate amount of the delivery charge. Processing of a refund or replacement may take up to 15 working days.
2. NON-DEFECTIVE PRODUCTS
Currently no return/exchange is allowed due to COVID-19
3. YOUR CONSUMER RIGHTS
Nothing in our Return Policy affects the consumer rights to which you are entitled under the laws of the Emirate of Dubai and the Federal Laws of United Arab Emirates.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments